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Elements and Performance Criteria

Required Skills

Required skills

analytical skills to monitor achievement of project outcomes against quality criteria

communication and leadership skills to

motivate staff and convey expectations

ensure outcomes are met

literacy skills to develop quality objectives and criteria

mentoring skills to boost performance

Required knowledge

quality management theory

quality assurance and control techniques tools and methodologies

quality roles and responsibilities in project management

methods for managing performance and continuous improvement

relevant legislation codes and national standards including

award and organisation agreements and industrial instruments

industry codes of practice

legislation from all levels of government that affects business operation especially in regard to work health and safety WHS and environmental issues equal opportunity industrial relations and antidiscrimination

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

successfully managing project environment so that quality outcomes are achieved for a project of sufficient complexity to demonstrate the full range of performance requirements

applying a range of quality management tools techniques and methodologies

Context of and specific resources for assessment

Assessment must ensure

access to project documentation which includes quality criteria and evidence of quality monitoring and improvement practices

consideration of feedback from project stakeholders regarding project quality management

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

oral or written questioning to assess knowledge of strategies for managing project quality and their application in different situations

analysis of candidate responses in addressing case studies and scenarios that present project qualitymanagement issues and problems

review of quality requirements of project plan

review of implementation of agreed changes to ensure continuous quality improvement

evaluation of review of project outcomes against performance requirements

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Quality objectives may include:	client definition of ‘fit for purpose’ explicit and assumed performance requirements negotiated trade-offs between cost, schedule and performance organisation, client or sponsor requirements requirements of other stakeholders those quality aspects that may impact on customer satisfaction.
Standards may include:	Australian and international standards enterprise and industrial agreements industry codes of practice industry standards organisational policy, systems and procedures regulations and legislation.
Quality-management plan may include:	authorisations and responsibilities for quality control continuous improvement processes applicable standards measurable quality metrics for process and product quality data recording and maintenance reliability and validity requirements.
Quality-management methods, techniques and tools may include:	benchmarking brainstorming charting processes control charts defining control flowcharts histograms Pareto charts processes that limit and/or indicate variation root cause analysis run charts scattergrams selection criteria undertaking cost-benefit analysis.
Quality-assurance audit may include:	conformance to plan conformance to standards governance and decision making independence and valid processes maintenance of project records.
Assessing quality control may include:	monitoring conformance to product specifications monitoring of regular inspections by internal or external agents recommending ways to eliminate causes of unsatisfactory performance of products or processes.
Improvements may include:	formal practices, such as total quality management or continuous improvement improvement by less formal processes that enhance both the product quality and processes of the project.